999gb Privacy Policy

1 Introduction and Scope

999gb (referred to in this document as "we", "our", or "the platform") is an online entertainment and betting platform operated for players in Bangladesh. This Privacy Policy describes how we collect, store, process, and disclose the personal information of users who use our services.

This policy applies to the 999gb website, mobile interface, and all associated digital services. By accessing our platform or registering an account, you accept the full terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

2 Types of Information We Collect

We collect various types of information to improve your experience on the 999gb platform and to operate our services properly.

2.1 Identity Information

During account registration and verification, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm 21+)
• National ID (NID) number or passport number
• Email address
• Residential address

2.2 Financial Information

To process transactions, we collect:

• Mobile banking numbers (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

Information collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Site access times and session information
• Click and navigation patterns

2.4 Gaming Behaviour Information

To ensure responsible gaming, we keep:

• Play history and patterns
• Betting amounts and frequency
• Win and loss records
• Information on self-imposed limits

3 How We Collect Information

999gb collects your information in the following ways:

• Information you provide directly: You provide this information yourself when you create an account, update your profile, contact customer support, or fill out a form.
• Automatic collection: Technical information is collected automatically through our servers, cookies, web beacons, and analytics tools.
• Through payment processors: Payment providers such as bKash, Nagad, and Rocket send us transaction confirmation information.
• Through identity verification services: As part of the KYC process, identity confirmation information may be received from third-party verification services.
• From public sources: Publicly available information may be used for fraud prevention and legal compliance purposes.

4 How We Use Your Information

999gb uses your information only for specific, lawful, and transparent purposes. Details are described below:

4.1 Service Operation and Improvement

• Creating and managing accounts
• Processing deposits and withdrawals
• Personalising the gaming experience
• Diagnosing and resolving technical issues
• Improving platform performance

4.2 Security and Compliance

• Identity verification and age confirmation (to confirm 21+)
• Preventing fraud, money laundering, and illegal activity
• Complying with KYC and AML regulations
• Ensuring responsible gaming and identifying harmful behaviour

4.3 Communication

• Providing customer support
• Sending transaction confirmation messages
• Notifying you of important policy changes
• Providing information about bonuses and promotional offers (if you have consented)

5 Information Sharing and Disclosure

999gb does not sell or rent your personal information. However, information may be shared in limited circumstances as described below:

5.1 With Service Providers

We work with trusted third parties to operate our platform, such as payment processors (bKash, Nagad, Rocket, and bank transfer operators), identity verification agencies, technology service providers, and fraud prevention agencies. All these partners operate under strict confidentiality agreements and may only use information for their designated tasks.

5.2 Legal Requirements

Information may be disclosed in compliance with court orders, government investigations, or lawful requests from law enforcement agencies. We will try to notify you in advance where possible, though this may not be possible where legal obligations apply.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new owner will be bound by this same Privacy Policy.

6 Cookies and Tracking Technologies

The 999gb website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are needed to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.

6.2 Analytical Cookies

These cookies help us understand how users are using the site. By analysing page visit counts, click patterns, and session lengths, we improve the quality of our service.

6.3 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

7 Data Retention and Security

7.1 Retention Period

Your personal information is retained according to the following criteria:

• Active account data — for as long as the account remains active
• Financial transaction records — for a minimum of 5 years (for legal compliance)
• KYC documents — for the legally specified period even after deactivation
• Technical logs — for a limited time for security review purposes

7.2 Security Measures

999gb follows industry-standard security practices to protect your information:

• SSL Encryption: 256-bit SSL/TLS encryption is used for all data transmissions
• Secure Servers: Data is stored in industry-standard secure data centres
• Access Controls: Strict role-based access controls — only authorised staff can view information
• Regular Audits: Regular security reviews are conducted to identify security vulnerabilities
• Two-Factor Authentication: An additional layer of security for account access

8 Your Rights

As a 999gb user, you have the following rights over your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We are required to respond to your request within 30 business days.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. Many details can be updated directly from your profile settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that some information may be required to be retained for a specified period due to legal and regulatory obligations.

8.4 Right to Data Portability

You have the right to request your information in a structured, commonly used, and machine-readable format.

8.5 Right to Object to Marketing

If you wish to opt out of promotional communications, you can contact us at any time to stop marketing communications.

9 Minor's Privacy

999gb is operated exclusively for individuals aged 21 and above. We do not intentionally collect information from anyone under the age of 21.

Age verification is an essential step in our registration process. Age is confirmed through a national ID card or passport. If a minor's information enters our system by any means, the account will be closed and the relevant information will be deleted immediately upon discovery.

If you believe that a minor has registered on our platform, please contact [email protected] immediately.

10 Policy Changes

999gb reserves the right to update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will notify you via email or through a notification when you log in to the platform. Continued use of the platform after any changes means you accept the terms of the updated policy.

We recommend that you visit this page regularly and read the latest version. If you have any questions, please contact our support team.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, you can reach our data protection team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, with support in Bengali

We will endeavour to respond within 30 business days from the date your request is received. For urgent matters, immediate assistance is available through live chat.