Responsible Play —
Keep the Fun Safe
At 999gb we believe gambling is for entertainment only. We are always here to help you keep your play safe and in control — with deposit limits, self-exclusion, and 24/7 support.
Why We Care About Responsible Play
999gb is more than an online casino and betting platform — it is a place of trust for millions of players in Bangladesh. We know gambling can be a great source of entertainment, but when it goes out of control it can have a negative impact on individuals, families, and society.
That is why responsible gambling principles are the foundation of the 999gb platform. We want you to always play safely, mindfully, and with enjoyment. We have put in place a number of protective measures that you can use at any time.
Legal Age Requirement
- For people aged 21 and above only
- Age verification process is active
- Access by minors is strictly prohibited
Warning Signs
- Placing more bets to chase lost money
- Hiding gambling from family
- Betting with money meant for daily expenses
Ways to Keep Your Play Safe
At 999gb we provide a number of effective protective tools that you can activate at any time through live chat.
Set Deposit Limits
You can set daily, weekly, or monthly deposit limits. No deposits beyond this limit will be accepted. Lowering the limit takes effect immediately; increasing it takes effect after a cooling-off period.
Time-Out Break
If you feel you need a break, you can temporarily close your account for 24 hours up to 30 days. During this time you will not be able to log in or place bets.
Self-Exclusion
If you feel gambling is causing problems in your life, use self-exclusion to close your account for the long term (6 months to permanent). Once this request is accepted, no advertisements will be sent to you either.
Activity History
You can view your gaming history, deposit and withdrawal details, and betting statistics at any time. Stay aware of your own playing habits.
Protection for Minors
999gb is for people aged 21 and above only. If children or minors use your device, use a password and never leave your account logged in.
24/7 Support in Bengali
Our Bengali-speaking live chat support team is always ready for any issue. Speak to us directly about account limits, time-out, or self-exclusion.
For 21+ Only
In line with Bangladesh's social and legal standards, 999gb strictly provides services to people aged 21 and above. We verify age at registration to ensure the protection of minors.
If you suspect a minor is using our platform, please notify us immediately through live chat. We will take prompt action.
- National ID verification at registration
- Suspicious accounts are investigated
- Accounts belonging to minors are permanently closed
- Support for parental controls within the family
Is Gambling Becoming a Problem for You?
Ask yourself the questions below. If more than one answer is "yes", please seek support.
If the answer is "yes":
Contact our 24/7 live chat or email us at [email protected]. We will help without judgment.
How to Activate Protective Tools
Activating our protective measures is very simple. Follow the steps below.
Log In
Log in to your 999gb account. If you do not have an account yet, register — and remember, only people aged 21 and above can open an account.
Contact Live Chat
To activate deposit limits, time-out, or self-exclusion, contact our 24/7 Bengali live chat. Our team will process your request promptly.
Tell Us Your Preference
Clearly tell us which protective measure you want — deposit limits (daily/weekly/monthly), time-out duration, or self-exclusion period.
Receive Confirmation
Once your request is processed, a confirmation will be sent to you by email. Lowering limits and time-outs take effect immediately. Self-exclusion is also acted on without delay.
Review Regularly
Review your gaming activity regularly. Keep track of your spending each month and adjust limits as needed.
The Golden Rules of Responsible Play
Good Habits
- Only play with money you can afford to lose
- Keep entertainment as the main purpose
- Set a time limit and budget before you play
- Take breaks from time to time and spend time on other activities
- Do not think of gambling as a source of income
What to Avoid
- Gambling under stress or while drinking alcohol
- Betting with borrowed or loaned money
- Placing large bets to chase lost money
- Hiding gambling from family or friends
- Playing continuously for unlimited periods of time
Remember: Gambling outcomes are completely uncertain and no strategy or method can guarantee a win. Every bet is independent and random. It is not possible to remain profitable at a casino in the long run — always view it as entertainment.
Always Ready to Help
You are not alone with any gambling-related problem. Our support team and external organisations are always here for you.
999gb Live Chat Support
Our Bengali-speaking support team is at your service 24 hours a day, 7 days a week.
Speak to us directly about deposit limits, self-exclusion, or any other question.
Email: [email protected]
Professional Counselling
If you feel gambling is having a negative impact on your life, speak with a professional counsellor. Mental health service providers in Bangladesh can offer support on this matter.
Our support team is ready to point you in the right direction.
Questions and Answers About Responsible Play
Play Safe, Stay Happy
Enjoy your favourite games at 999gb by following responsible gambling guidelines. We are always here for any question.